Delivery Times
All deliveries are made with global package delivery companies UPS, FedEx and DHL. The orders are shipped from different warehouses to your delivery address. Please note that shipments to post office boxes will generally not be delivered. The additional terms and conditions of the delivery companies can be read on:
Orders are processed from Monday to Friday, from 9 to 11 in the morning.
Please notice that orders which are placed Friday afternoon, Saturday and Sunday will be processed on Monday morning.
Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since our delivery partners do not work during the weekends, these orders will generally reach you after the weekend.
Please be also aware that even orders within Germany that are placed on Thursday afternoon will arrive at the delivery address after the weekend in general.
Estimated transit time after dispatch:
European Union: 1-5 working days. As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the tracking number to follow the status of the delivery.
Other Countries: 5 to 10 working days. Please be aware that in case of deliveries outside European Union orders are processed but they are not shipped on the same day. The parcels have to pass customs before we can send them out. This usually takes around 3/4 days. For this reason, it usually takes more or less 10 days before the parcel gets to you.
The Cream della Cream Switzerland GmbH shall not be held responsible for delays in shipments caused by international customs issues or any other circumstances beyond the control of the company.
Please note that orders with more than one item might be delivered from different warehouses. As a result you could receive more than one parcel.
Orders that come from different warehouses will be processed as fast as possible, but there might be short delays.
Delivery Costs
Free Shipping
From time to time we run worldwide free shipping promotions. To be notified by E-Mail, simply sign up to our newsletter. Please be aware that free shipping promotions will be applied to your order in the payment section.
Please note that free shipping is not available to the following countries: IL, IN, KR, NO, RE, TH, VN, BR
For these destinations, shipping fees will be applied at checkout.
Duties and Taxes
All shipments outside European Union may be subject to import charges, which are the responsibility of the purchaser. We cannot predict what your particular charges may be.
For more information regarding your country's customs policies, please contact your local customs office.
Philipp Plein ships to the following destinations on a DDP (Delivery Duties Paid) basis:
European Union, Armenia, Australia, Bahrain, Belarus, Brazil, Canada, China, Hong Kong, Japan, Kazakhstan, Kuwait, Malaysia, Mexico, New Zealand, Oman, Peru, Puerto Rico, Qatar, Russia, Saudi Arabia, Singapore, Switzerland, Taiwan, U.A.E, USA
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
The price you see is the price you pay.